The real driving force of companies is not their business objectives or technology, but the people who make them up. This implies assuming that a work environment is influenced by emotions, relationships between personnel, conflicts and moments of change.
In this context, emotional intelligence skills are as crucial as any technical competence.
5 emotional intelligence skills that teams need to master
These are the emotional intelligence skills most in demand in professional environments where there is contact with clients, working in teams or managing personnel (such as in HR departments):
- Emotional self-awareness. We refer to the ability to identify what we feel and how it influences our decisions. It is key to avoiding impulsivity and managing stress. It is useful, for example, to help us understand how a criticism at work or a tense meeting affects us.
- Self-regulation. Managing emotions does not mean ignoring them, on the contrary: it is about feeling them and having the ability to regulate them. This is of vital importance, especially in times of pressure, conflict or uncertainty to avoid disproportionate reactions.
- Empathy. An essential skill in any work environment. It helps to connect with the team and put oneself in the shoes of colleagues to better understand other points of view. In general, it helps to improve communication, anticipate blockages and create stronger working relationships.
- Social skills. Giving feedback, mediating a conflict or aligning expectations are part of the emotional intelligence and communication skills that are most valued in any team.
- Self-motivation. When not everything goes as expected, self-motivation keeps us moving, without losing focus or mood. Maintaining focus and energy is essential if we encounter obstacles at work or perform tasks that are not very stimulating.
Why is the skill of emotional intelligence so important? How does it influence business leadership?
When these skills are present, it shows. People manage stress better, resolve conflicts quickly and work in healthier collaborative environments. As a result, employee turnover is reduced, internal cohesion is strengthened and the ability to adapt to change is increased.
The lack of these skills often results in tension, misunderstandings and reactive decisions that affect collective performance.
But their impact is not limited to the operational level. Leaders who possess emotional intelligence skills (emotional intelligence leadership skills) are able to interpret the team’s climate, guide without imposing, listen without judging, and sustain motivation even in difficult moments.
Some soft skills, such as active listening or effective communication, go hand in hand with emotional intelligence. Does your team have these power skills? power skills? We help you find out in our talent assessment process.27
